Track your order
Where’s my order?
Every Rue order ships with tracking. Enter your tracking number, or sign in to see your orders.
Order number
See your order status
Sign in with the email you used at checkout to see every order, its status and its tracking link. The “View your order” button in your emails works too.
Sign in to view ordersWhat happens after you order
- 1
Order placed
You get an order confirmation email right away.
- 2
Preparing1–2 business days
We pack your tools (kits go in one gift box).
- 3
Shipped
Your shipping email arrives with your tracking number and link.
- 4
On the way7–12 days
Tracking updates as your box moves to your door.
- 5
Delivered
Time to open your Rue box.
Shipping questions
Where do I find my tracking number?
In your shipping confirmation email, sent the day your order ships. You can also sign in to your account to see every order and its tracking link.
My tracking hasn’t updated in a few days.
That’s normal right after shipping. Tracking updates within a few days of shipping, and your local carrier handles the final delivery. If nothing changes for 7 days, email us.
It says delivered, but I don’t have it.
Check your mailbox, porch and with neighbors, and wait one more day: carriers sometimes mark a package delivered early. Still missing? Email us with your order number and we’ll sort it out.
I didn’t get a shipping email.
Look in your spam or promotions folder for an email from hello@rue.beauty. If it isn’t there, send us your order number and we’ll send your tracking link.
Can I change my shipping address?
Yes, if your order hasn’t shipped yet. Email us as soon as possible with your order number and the new address.
Still need help? Email hello@rue.beauty with your order number. We reply within one business day. · Shipping policy