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Shipping Policy

Last updated: November 4, 2026

Rue Beauty is operated by Kaya Commerce Group LLC, a Florida limited liability company. This policy explains how and when your order ships.

Where we ship

We ship to all 50 US states and to more than 55 countries worldwide, including Canada, Australia, New Zealand, most of Europe, the Middle East and much of Asia and Latin America. If your country is available at checkout, we deliver there. We currently do not ship to the United Kingdom.

The Hot & Cold Depuffing Wand contains a battery and can only be shipped to countries where battery-safe delivery is available. If it can't be shipped to your address, checkout will let you know before you pay.

Processing time

Orders are processed within 1-2 business days (Monday to Friday, excluding US holidays) after your order is placed.

Delivery time

  • United States: most orders arrive 7-12 days after you order. Your product page shows the estimated delivery dates before you buy.
  • Canada, Europe, Australia, New Zealand and most of Asia: 8-20 business days after dispatch
  • Some countries in Latin America, Africa and Southeast Asia: up to 30-45 business days after dispatch

These are estimates, not guarantees.

Tracking

When your order ships, we will email you a tracking number so you can follow it on its way.

Kits and multi-item orders

Kits and bundles are packed together and ship as one Rue Beauty parcel.

Shipping cost

Shipping is FREE on orders of $59 or more, in the US and internationally. Below $59, a flat $5.95 shipping rate is shown at checkout before you pay. All prices are in US dollars.

Duties and taxes for orders outside the US

Orders shipped outside the United States may be subject to import duties, taxes (such as VAT or GST) and carrier handling fees charged by your country. These are not included in our prices or shipping cost and are paid by the recipient on delivery. Please check your local customs rules before ordering. Refused parcels can't be refunded for the shipping cost.

Delays and address issues

We are not responsible for delays caused by carriers, customs, weather or other events outside our control, or for orders sent to an incorrect or incomplete address entered at checkout. If something goes wrong, contact us and we'll make it right.

Questions

For any question about your shipment, please reach us through our Contact page and include your order number.