Questions
Good to know.
How long does shipping take?+
7–12 days, with tracking on every order. Shipping is FREE on orders $59+ and $5.95 under. Kits arrive together in our signature magnetic Rue box, ready to gift (or keep).
Do heatless curls work on my hair?+
Yes. The Octopus Heatless Curler stays on all night and works on medium to long hair, dry or slightly damp. Wake up to bouncy waves with zero heat.
Can I build my own kit?+
Yes. Build your own routine from any of our tools and we box them together. Orders of $100+ get a FREE $25 Mystery Gift, and $150+ unlocks FREE Mystery Gifts worth $75, added to your cart automatically.
Are the tools reusable?+
Yes. Silicone, steel, glass, satin and silk are made to use again and again. The one exception is dermaplane razors: swap in a fresh one when it dulls.
How do I clean them?+
Rinse silicone and glass tools with warm water and mild soap, then air-dry. Wipe steel tools after each use, and hand-wash silk and satin in cool water. Every tool’s care steps are on our How to use page.
What’s your return policy?+
Returns are easy: 30 days from delivery for unused items in their original packaging. Damaged or wrong item? We replace it free.